On 1 October, SCA Logistics will introduce several changes to optimise its RoRo operations. "This will result in lower emissions and higher vessel load factors," says Magnus Svensson, President of SCA Sourcing and Logistics.
New customer survey highlights strong confidence in SCA Logistics
- News
- Logistics
SCA Logistics has received very positive results in the latest customer survey, conducted among external customers in June. The overall rating was a strong 8.7 out of 10 – a clear indication that we deliver a service that meets and exceeds our customers’ expectations.
Customers particularly highlight:
- Professionalism and reliability: Our services are perceived as safe, reliable and dependable.
- Clear communication: Customers rate their contact with our sales teams highly and value receiving the right information and decision-making support when they need it.
- Smooth collaboration: In their open-ended responses, customers describe us as flexible when circumstances change, with a high level of service and strong support throughout the process.
The results confirm SCA Logistics' position as a valued logistics partner and highlight the strength of our customer service and collaboration.
8.7 SCA Index
9.3 Professional approach
9.1 Confidence in choosing SCA
9.0 Meeting expectations as a logistics partner
9.3 Sales teams provide the information needed to make decisions
8.5 Communicating changes effectively
Photo: Håkan Sjödin
Latest news on this topic
Reliable transport chain between mill and port
SCA has signed a five-year agreement with Kaj Johansson Åkeri for transport between the Munksund paper mill and the Port of Piteå. The transports will operate around the clock, all year round.
New agreement with Hull in England strengthens delivery reliability
SCA Logistics has concluded a new five-year agreement with Global Shipping Services in Hull. After an extensive evaluation of alternative ports and suppliers, it was decided to further develop our arrangement with the strategically important UK port.